Terms and Conditions
Effective date: September 25, 2026
1. Introduction and Agreement
These Terms and Conditions (“Terms”) govern your use of the Almamente by Claudia Portella LLC (“Almamente,” “we,” “us,” or “our”) website and coaching services. By accessing the website, purchasing a service, enrolling in coaching, or using program materials, you agree to these Terms. If you do not agree, do not purchase or use the services.
2. Description of Services
Almamente provides online nutrition coaching delivered through the Almamente App, powered by Trainerize. Services may include individualized guidance, educational resources, check-ins, habit support, optional training add-ons, and one-time strategy sessions, depending on the service purchased. The specific scope, duration, and features of a service are described at enrollment or in the applicable offer.
Coaching begins after the onboarding email is sent to the client. Access to the app, scheduling, and other onboarding steps may follow that email. We may update delivery methods or substitute reasonably comparable tools when needed to continue providing the service.
3. Client Responsibilities
You agree to provide accurate, complete, and current information; communicate honestly during onboarding and check-ins; disclose information that may affect your safe participation; follow safety instructions; use good judgment; and seek qualified medical advice when appropriate. You are responsible for your own choices and for stopping an activity that causes pain, dizziness, illness, or other concerning symptoms.
Results vary from person to person and depend on factors including effort, consistency, adherence, health status, lifestyle, and circumstances outside Almamente’s control. No specific outcome, weight change, performance result, or timeline is guaranteed.
4. Payment Terms
Full payment is due at enrollment unless a written payment plan is agreed to in advance. All prices are stated in United States dollars. If a service includes recurring billing, the amount, frequency, and duration will be clearly disclosed at signup. You authorize the applicable charges according to the selected payment terms and agree to keep payment information current with our third-party payment processor.
5. Refund and Cancellation Policy
All payments are non-refundable once services have begun. All payments under this Agreement are irrevocable, non-refundable, and non-creditable once services have begun. Access to services begins on the scheduled start date regardless of participation; failure to attend sessions or engage with the platform does not relieve you of financial obligation.
Installment plans. If you select a payment plan, installments are commitment-based financing options for a fixed-term coaching program (3, 6, or 12 months depending on the package), not month-to-month memberships. You agree to complete all scheduled payments. Early cancellation does not terminate financial obligation, and all installment payments are non-refundable once the program has begun. Installment plans do not automatically renew beyond the specified duration.
Continuation Coaching. Continuation Coaching, available to eligible clients after completion of a 12-week or longer program, has a minimum 3-month commitment, is billed monthly, and renews in 3-month blocks unless written cancellation is provided at least 30 days before the next renewal date. Early cancellation does not relieve you of financial obligation during an active commitment.
Chargebacks. Chargebacks or payment disputes initiated without prior written communication may result in immediate termination of coaching access. Initiating a chargeback after receiving coaching services constitutes a material breach of this Agreement, and Alma Mente reserves the right to pursue collection of unpaid balances, including reasonable attorney's fees and costs, as permitted by law.
Failed payments. Returned or failed payments may incur applicable processing fees.
Questions. For questions about refunds, program changes, or pausing your program, contact c@almamentebyclaudia.com.
6. No Medical Advice Disclaimer
Nutrition coaching provided by Almamente by Claudia Portella LLC is educational and is not medical advice, nutritional advice in the licensed dietitian sense, psychological advice, diagnosis, or treatment. Almamente does not replace care from a physician, registered dietitian, mental health professional, or other licensed healthcare provider.
You should consult a licensed physician before beginning any nutrition or exercise program, especially if you are pregnant, nursing, managing a medical condition, taking medication, recovering from an injury or procedure, experiencing symptoms, or under 18. Do not disregard professional medical advice because of information provided through Almamente.
You understand that participation involves personal responsibility and potential risks. To the fullest extent permitted by law, Almamente is not liable for adverse outcomes resulting from following or attempting to follow the program, particularly where a client fails to disclose relevant information, disregards safety guidance, or participates without appropriate medical clearance.
7. Intellectual Property
The website, program materials, app content, meal guides, worksheets, graphics, videos, methods, and written content are owned by or licensed to Almamente by Claudia Portella LLC and are protected by intellectual property laws. Clients receive a limited, personal, non-exclusive, non-transferable right to use purchased materials for their own private use during the applicable service period.
You may not resell, reproduce, redistribute, publish, sublicense, publicly share, or create competing materials from Almamente content without prior written permission. No ownership rights are transferred to you.
8. Acceptable Use
You agree not to use the website, app, services, or materials for unlawful, fraudulent, harmful, or abusive purposes; harass Almamente, contractors, or other users; interfere with service operation; upload malicious code; attempt unauthorized access; impersonate another person; or reverse-engineer proprietary methods or technology. You must respect the privacy and rights of others.
9. Termination
Almamente may suspend or terminate coaching or access to materials if you violate these Terms, misuse the services, engage in abusive or threatening behavior, fail to make agreed payments, or create a safety or legal risk. The financial effect of termination is governed by Section 5 (Refund and Cancellation Policy).
10. Governing Law and Disputes
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Plantation, Florida, and the parties consent to the jurisdiction of those courts.
11. Changes to These Terms
We may update these Terms to reflect changes in services, business practices, or legal requirements. The effective date at the top identifies the current version. Continued use of the website or services after updated Terms take effect constitutes acceptance of the updated Terms to the extent permitted by law.
12. Contact Us
For questions about these Terms, contact Almamente by Claudia Portella LLC at c@almamentebyclaudia.com.